Privacy Policy
Who we are
Welcome to the privacy policy of Jicki GmbH. Here we inform you which data is collected and how it is used. This privacy policy applies to all websites and apps of Jicki GmbH (hereinafter referred to as Jicki services).
collection and processing of personal data
Personal data (name, address, customer number and email address) are only collected as part of the Jicki services if you provide them to us voluntarily; for example, as part of the registration process, an email inquiry, an online application, a survey, a competition or to carry out an order.
This personal data is collected and used in accordance with the applicable legal provisions for the protection of personal data only for the purpose of contract or order processing and to protect our own legitimate business interests with regard to advising and supporting our customers and designing products to meet their needs. This data will under no circumstances be passed on to third parties without your express consent, unless we are compelled to do so by legal regulations.
In the event of your express prior consent or on the basis of data protection law permission standards, we also use the data for the purposes of advertising our own and third-party products and services as well as for the purposes of market and opinion research. You can object to the use of your personal data for these purposes at any time by telephone, email, fax or post.
responsible body
As the responsible body, we, the
Jicki GmbH
Rathausgasse 48
79098 Freiburg i. Br.
Tel.: +49 (0)761-769928-10
E-Mail: info@jicki.de
When we speak of “us”, “we” or “Jicki”, this refers to Jicki GmbH as the operator of the Jicki services.
Your right to information, disclosure and rectification
You can request information about your personal data processed by us. If your information is no longer correct, you can request correction.
If your data is incomplete, you can request that it be completed. If we have passed on your information to third parties, we will inform these third parties of your correction – if this is required by law.
Your right to erasure of your personal data
For the following reasons you can request immediate deletion
of your personal data:
- if your personal data are no longer required for the purposes for which they were collected
- if you withdraw your consent and there is no other legal basis
- if you object to the processing and there are no overriding legitimate grounds for processing
- if your personal data has been processed unlawfully
- if your personal data must be deleted to comply with legal requirements
Please note that a right to erasure depends on whether there is a legitimate reason that makes the processing of the data necessary.
Your right to restrict the processing of your personal data
You have the right to request restriction of processing of your personal data for one of the following reasons:
- if you contest the accuracy of your personal data and we have had the opportunity to verify the accuracy
- if the processing is not lawful and you request a restriction of use instead of deletion
- if we no longer need your data for the purposes of processing, but you need it to assert, exercise or defend against legal claims
- if you have lodged an objection, as long as it has not yet been determined whether your interests prevail.
Your right to object
We may process your data based on legitimate interests or in the public interest. In these cases, you have the right to object to the processing of your data.
Your right to data portability
You have the right to receive personal data you have given to us in a portable format.
Your right to withdraw consent
If you have given us your consent to process personal data for specific purposes, the processing of this data is lawful. You can revoke your consent at any time. This also applies to the revocation of declarations of consent that you gave us before the GDPR (General Data Protection Regulation) came into force, i.e. before May 25, 2018. The revocation of consent does not affect the legality of the data processed up to the time of revocation.
purpose of data storage
We adhere to the principle of using data for specific purposes and only collect, process and store your personal data to enable, maintain and further develop the Jicki services. Your personal data will not be passed on to third parties without your express consent, unless this is necessary to provide the service or to execute the contract. Data will also only be passed on to government institutions and authorities entitled to receive information within the framework of the statutory obligation to provide information or if we are required to provide information by a court decision.
We also take internal data protection very seriously. Our employees and the service providers we employ have been obliged to maintain confidentiality and to comply with data protection regulations.
In the case of payment processing, we pass on the data necessary for processing the payment transaction to the payment service provider. If you send your payment data directly to a payment service provider, we only receive a very limited selection of data. The payment provider only tells us whether the transaction was carried out using a specific transaction number. In this case, we do not receive your account details or your credit card number. In the event of a violation of third-party rights (in particular copyright, trademark, name and trademark rights) by the user, the user data will only be passed on to the rights holder if the rights holder presents his claims conclusively to Jicki GmbH.
minors
Jicki GmbH’s offering is generally aimed at adult users. Use by minors without the consent of their legal guardians is not permitted. Jicki GmbH therefore reserves the right to delete all data relating to minor users unless the consent of the legal guardians has been obtained.
emails
We send emails for various reasons to enable you to use our learning platform. Following the registration and payment process, we will send you a registration confirmation or an order confirmation. However, these may also be emails about our services and offers, provided you have not objected to such use of your data. You can do this at any time by using the unsubscribe link in the respective email or by sending an email to info@jicki.de .
E-mails sent by us are stored by us and e-mails that are to be regarded as business letters are not deleted during the statutory retention period. For our newsletter e-mails, we record (e.g. using so-called “tracking pixels”) whether an e-mail was opened and which links in the e-mail were clicked on for the purposes of optimizing and designing our offers in an appealing way. We use this data to be able to send you only content that is relevant and of interest to you. If you wish to object to this use of data, you can do so by unsubscribing from our newsletter using the unsubscribe link in the respective e-mail.
Use of the shipping service provider “Maileon”
The newsletter is sent via “Maileon”, an email newsletter provider based in Germany: XQueue GmbH, Christian-Pleß-Str. 11-13, 63069 Offenbach am Main
The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on Maileon’s servers in Germany. Maileon uses this information to send and evaluate the newsletter on our behalf. Furthermore, according to its own information, Maileon can use this data to optimize or improve its own services, e.g. to technically optimize the sending and presentation of the newsletter or for commercial purposes in order to determine which countries the recipients come from. However, Maileon does not use the data of our newsletter recipients to write to them directly or to pass it on to third parties.
login details
To subscribe to the newsletter, simply provide your first name and email address.
Optionally, we ask you to provide your last name. This information is only used to personalize the newsletter.
Statistical Survey and Analysis
The newsletters contain a so-called “web beacon”, i.e. a pixel-sized file that is retrieved from the Maileon server when the newsletter is opened. As part of this retrieval, technical information such as information about the browser and your system, as well as your IP address and the time of retrieval, is initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined using the IP address) or the access times.
The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our aim nor that of Maileon to monitor individual users. The evaluations are much more useful for us to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
online access and data management
There are cases in which we direct newsletter recipients to the Maileon website. For example, our newsletters contain a link that newsletter recipients can use to access the newsletter online (e.g. if there are display problems in the email program). Newsletter recipients can also subsequently correct their data, such as their email address.
In this context, we would like to point out that cookies are used on Maileon’s websites and that personal data is therefore processed by Maileon, its partners and service providers (e.g. Google Analytics). We have no influence on this data collection. You can find further information in Maileon’s privacy policy .
termination/revocation
You can cancel your subscription to our newsletter at any time, i.e. revoke your consent. This also means that your consent to receive the newsletter via Maileon and to receive statistical analyses will expire. Unfortunately, it is not possible to revoke your subscription to receive the newsletter via Maileon or to receive statistical analyses separately.
You will find a link to unsubscribe from the newsletter at the end of each newsletter.
Legal basis General Data Protection Regulation
In accordance with the requirements of the General Data Protection Regulation (GDPR), which will come into force on May 25, 2018, we inform you that consent to the sending of email addresses is based on Art. 6, Paragraph 1, Letter a, 7, GDPR and Section 7, Paragraph 2, No. 3, or Paragraph 3, Act Against Unfair Competition. The use of the shipping service provider Maileon, the performance of statistical surveys and analyses, and the logging of the registration process are based on our legitimate interests in accordance with Art. 6, Paragraph 1, Letter f, GDPR. Our interest is in using a user-friendly and secure newsletter system that serves both our business interests and meets the expectations of users.
We would also like to point out that you can object to the future processing of your personal data at any time in accordance with the legal requirements pursuant to Art. 21 GDPR. The objection can be made in particular against processing for direct marketing purposes.
collection of general information
When you access our website, information of a general nature is automatically recorded. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about you personally. This information is technically necessary in order to correctly deliver the website content you request and is mandatory when using the Internet. Anonymous information of this type is statistically evaluated by us in order to optimize our website and the technology behind it.
cookies
Some Jicki services use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our services more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored on the basis of a legitimate interest. The website operator has a legitimate interest in storing cookies to ensure technically error-free and optimized provision of its services. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this data protection declaration.
Google Analytics
The Jicki services use Google Analytics, a web analysis service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; “Google”). Use includes the “Universal Analytics” operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices.
Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. The information on your use of this website generated through the cookie is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is Section 15 Paragraph 3 of the Telemedia Act (TMG) and Article 6 Paragraph 1 Letter f of GDPR. Sessions and campaigns are terminated after a certain period of time. By default, sessions are terminated after 30 minutes of inactivity and campaigns after six months. The time limit for campaigns can be a maximum of two years. Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=de .
You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on. Opt-out cookies prevent your data from being collected in the future when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt out on all systems used. If you click here, the opt-out cookie will be set: Deactivate Google Analytics
Google Firebase and the Google Cloud Platform
Our apps and websites use technology from Google Firebase (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, “Google”). Firebase is part of the Google Cloud Platform and offers numerous services for developers. You can find a list here: https://firebase.google.com/terms/ . Some Firebase services process personal data. In most cases, the personal data is limited to so-called “instance IDs”, which are provided with a time stamp. These “instance IDs” assigned by Firebase are unique and thus allow different events or processes to be linked. This data does not represent personally identifiable information for us, nor do we make any effort to subsequently personalize it. We process this summarized data to analyze and optimize usage behavior, for example by evaluating crash reports.
For Firebase Analytics, Google uses the advertising ID of the end device in addition to the “Instance ID” described above. You can restrict the use of the advertising ID in the device settings of your mobile device.
For Android: Settings > Google > Ads > Reset Advertising ID
For iOS: Settings > Privacy > Advertising > Do not track ads
Firebase Cloud Messaging is used to transmit push messages or so-called in-app messages (messages that are only displayed within the respective app). A pseudonymized push reference is assigned to the end device, which serves as the target for the push messages or in-app messages. The push messages can be deactivated and reactivated at any time in the settings of the end device.
We do not use Firebase services that use personally identifiable information such as IP addresses, email addresses, phone numbers or passwords. You can find more information about Firebase’s data protection and security here: https://firebase.google.com/support/privacy/ . Where possible, we use servers located within the EU. However, it cannot be ruled out that data will also be transferred to the USA. Google is part of the EU-US Data Privacy Framework. More information about Google Firebase and data protection can be found at https://www.google.com/policies/privacy/ and at https://firebase.google.com/ .
We have also concluded several contracts with Google for order data processing. In these, Google undertakes to protect our users’ data, to process it on our behalf in accordance with their data protection regulations and, in particular, not to pass it on to third parties.
You can object to the setting or processing of cookies and the associated profiling via our website at any time.
Google AdWords and Google Conversion Tracking
The Jicki services use Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.
Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie in your Internet browser under user settings. You will then not be included in the conversion tracking statistics.
The storage of “conversion cookies” is based on a legitimate interest. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
For more information about Google AdWords and Google Conversion Tracking, please see Google’s privacy policy: https://www.google.de/policies/privacy/ .
YouTube
Our Jicki services sometimes use plugins from the YouTube site operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plug-in, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.
If you are logged into your YouTube account, you allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
We use YouTube in the interest of presenting our online offerings in an appealing manner. This represents a legitimate interest within the meaning of the General Data Protection Regulation.
Further information on how user data is handled can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy .
Some of our Jicki services include Facebook Pixel, which is offered by Facebook, Inc., based in the USA, or, if you access our Jicki services from the EU, by Facebook Ireland Limited, based in Ireland. The integration and processing of your data by the Facebook Pixel is based on Art. 6 Para. 1 Clause 1 f) GDPR, because this enables us to place more targeted advertisements on Facebook, as these can be shown specifically to people who have already been to our website.
use of SoundCloud
The Jicki services partially use the SoundCloud player. SoundCloud uses “cookies”, text files that are stored on your computer. The data collected is not used to personally identify the visitor to this website. You can find more information about this directly at Soundcloud: https://soundcloud.com/pages/privacy
FreshDesk ticket system
We use the cloud-based ticket system service Freshdesk (Freshworks GmbH, Alte Jakobstraße 85/86, Hof 3, Haus 6, 10179 Berlin, Germany) for customer inquiries sent to us by email. The data is processed exclusively via SSL and the data centers comply with the EU Safe Harbor guidelines. Further information on data protection and compliance with the GDPR at Freshdesk can be found here: https://www.freshworks.com/gdpr/
Your data will be transmitted to FreshDesk on the basis of Art. 6 Paragraph 1 Letter a of GDPR (consent). You have the option of revoking your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations that have taken place in the past.
FreshDesk (listed as Freshworks, Inc.) is part of the EU-US Data Privacy Framework and thus offers an additional guarantee of compliance with European data protection law ( https://www.dataprivacyframework.gov/list ).
change to our privacy policy
We reserve the right to occasionally adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.